Accounts Admin & Customer Service – Early Learning

Posted by Try Australia Childrens Services on 26 Jul 2022

Organisation Try Australia Childrens Services
Closing date 07.08.2022
Primary role Administrator
Position type Full-time
Location Carrum Downs
State VIC
About the Centre/Service The Sparkways difference When you join Sparkways you’re joining a social purpose organisation with a 138-year strong history of making a meaningful difference to the lives of children and young people. Our Early Years division includes over 40 sessional kindergartens and 5 long day care centres across Melbourne. Learn more here:
  • Would you like to join a great Not for Profit organisation that is community focused?
  • Would you like to work as part of a great team where you can excel with your customer service and accounts skills?
  • Would you like to help families with kindergarten enrolments, billing and fee payments?

Role responsibilities

This key role has a variety of responsibilities including customer service, administration and kindergarten fee billing, follow up and monitoring of payments. Particularly:
  • Administrate the Sparkways kindergarten fee system ensuring parents/families are billed in a timely manner and supported to complete payment
  • Proactively conduct debt collection work and provide support and guidance to parent/families in setting up payment plans
  • Provide enrolment support and respond to queries (by phone, email, web form,) for three and four-year-old kindergarten in a consistent, calm, courteous manner
  • Support the wider Early Years team with administration processes for funding applications

We can offer you

  • The opportunity to belong to an organisation with strong values, ethics and commitment to children, youth and the Early Years workforce
  • A supportive workplace, committed colleagues and great team environment
  • Attractive salary with eligibility for NFP salary packaging - pay less tax
  • Flexible work location –  WFH, Head office located in Carrum Downs with hub offices across Melbourne
  • Full time maximum term contract (Parental leave contract up to May 2023)

 How to apply

  • Apply through the Seek link, or send your application to  [email protected]
  • Attach your current resume
  • Include a cover letter / email responding to the following questions:
    1. Tell us about your relevant experience with customer service, billing and working with customers to complete payment
    2. Tell us why you are interested in this position

Any questions?

Email or call Nick Taranto to answer any questions

The successful applicant will be able to demonstrate

  • Experience in  billing and debt collection for small account customers (preferred)
  • Experience in or exposure to kindergartens or other learning environments, particularly enrolments (preferred)
  • Fluent with basic accounting principles and systems (preferred)
  • Fluent with Microsoft Office applications - spreadsheets, mail merges, templates
  • Attention to detail and strict following of financial policies, procedures and ethics
  • Outstanding customer service experience and skills, with a friendly, positive nature demonstrated in community services, hospitality, retail or similar
  • Demonstrated success in working in a team environment and contributing to team processes and cooperative working relationships
  • Problem solving skills with a focus on solutions and the ability to remain calm under pressure
  • Demonstrated organisational and time management skills
  • Excellent communication skills

Child safety and inclusiveness

Sparkways and all our services are committed to child safety. The protection and wellbeing of children and young persons is reflected in our zero tolerance for child abuse. All staff and volunteers have a moral and legal responsibility to ensure that young people are safe whilst involved in our care and programs. All children have the right to safety and security and the protection from physical, emotional, verbal and sexual abuse and neglect.Sparkways is a child safe and equal employment opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples, from people from culturally and linguistically diverse backgrounds and from people with a disability.
Requirements WWCC
Industrial Agreement/Award Other

Contact Name
Nick Taranto

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