Preparing for difficult conversations
CPS Thomastown 273 Settlement Road, ThomastownDr. Lyn O'Grady leads this session designed to help professionals enhance their communication skills when dealing with a range of difficult conversations Links to APST ENGAGEMENT 6.2, 6.3, 7.3, 7.4 Links to NQS QA 4 QA 5 QA 6 This session will: explore what makes a conversation difficult identify types of potentially difficult conversations within […]