25 FebThe ELAA team is adopting a new CRM
Over the past four months, ELAA has been implementing a new customer relationship management (CRM) system to improve our service delivery to members and the Early Childhood Education and Care sector, and implement new and efficient ways of working for our team.
We’re going live on Monday 28 February which will see the CRM being utilised across our organisation to deliver, respond and manage advisory support, intensive support, consultancies, memberships and more. The CRM will improve how we record and track enquiries, the quality and reliability of our records and most importantly, how we manage and coordinate our support and engagement with members, stakeholders, sponsors and the sector.
Will there be any disruption to our services?
While we are working hard to limit any disruption to our services, as with any major transformation of systems and processes, we do anticipate some minor delays to our response times, particularly next week.
We’d strongly encourage anyone seeking support or calculations, or that has general enquiries, to send them via email to our Member Solutions Team rather than call us as this will support the Member Solutions team to manage the demand whilst working through the changes to their workflows.
In the event that you get an email from us that you don’t believe you should have received, please let us know. While the CRM has been comprehensively tested, there is a small possibility that some of the automated processes may not work at ‘go live’ as they’ve been designed to and we want to know when that’s the case so we can fix it.
Any questions?
Please feel free to reach out if you’d like to find out more about our system. While it’s going to transform how our team works (we’re saying bye to software we’ve been using for over 15 years), it’s going to bring a lot of benefits to our members as well so thanks for in advance for supporting us in our adoption.
